Turning Customer Complaints into a Competitive Advantage

Receiving a complaint from an irate customer is seldom a pleasant experience. But customer complaints also provide businesses with valuable feedback about the quality of their products and services. By developing processes for fielding complaints, your company can identify weak spots in need of correction, increase the chances of retaining valuable customers, and gain a …

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Profit Sharing: Age Can Make a Big Difference

For quite some time, profit-sharing plans have been recognized by many small business owners and professionals as effective, qualified retirement saving tools. Generally, these plans allow employees to share company profits, as employers make contributions to participant accounts based on each participant’s annual compensation. However, if you are an older business owner, you may want …

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